Terms Of Service

Last updated: September 19, 2026

Welcome to Lume Apparel. These Terms of Service (“Terms”) govern your access to and use of lumeapparel.online, including all related content, features, products, services, and purchases made through the website. Throughout these Terms, “Lume Apparel,” “we,” “us,” and “our” refer to Lume Apparel. “You” and “your” refer to any visitor, customer, or other user of our Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

Please read these Terms carefully. By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms and any policies referenced in them. If you do not agree, you must not access or use the Services.

1. Eligibility and Acceptance

By using the Services, you confirm that you have reached the age of majority in your state, province, or country of residence, or that you have the permission of a parent or legal guardian.

If you permit a minor under your supervision to use the Services, you are responsible for that minor’s activity and compliance with these Terms.

You may not use our products or Services for any unlawful or unauthorized purpose. You must comply with all laws and regulations that apply to your use of the Services.

2. Changes to These Terms

We may update or replace these Terms from time to time to reflect changes to our Services, business practices, or legal obligations.

The current version will be posted on this page with a revised “Last updated” date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms, where permitted by law.

It is your responsibility to review these Terms periodically.

3. Online Store Terms

We reserve the right to refuse or limit the Services to any person, geographic region, or jurisdiction where permitted by law. We may exercise this right on a case-by-case basis.

You agree not to:

  • Use the Services for fraudulent, deceptive, illegal, or abusive activity.
  • Attempt to gain unauthorized access to our website, systems, accounts, or networks.
  • Upload or transmit malware, viruses, or other harmful code.
  • Scrape, crawl, copy, reproduce, resell, or exploit the Services without permission.
  • Interfere with the website’s security, operation, or functionality.
  • Impersonate another person or misrepresent your identity.
  • Submit false or misleading order, payment, account, or contact information.
  • Violate the intellectual-property, privacy, publicity, or other rights of any person.
  • Use automated systems to place orders or interfere with product availability.
  • Use our products or Services in a way that violates applicable law.

A violation of these Terms may result in suspension or termination of your access to the Services.

4. Product Information

We make reasonable efforts to display product descriptions, colors, images, sizes, measurements, prices, and other information as accurately as possible.

However, the appearance of colors and details may vary depending on your device, screen settings, lighting, manufacturing process, or other factors. We cannot guarantee that every product image or color displayed on your device will be completely accurate.

Measurements and size guides are provided for general guidance. Minor variations may occur. You are responsible for reviewing available product information and selecting the appropriate size before ordering.

We may change product descriptions, specifications, pricing, or availability at any time without notice. We may also discontinue a product at any time.

5. Product Availability and Order Limits

All products are subject to availability. Adding an item to your cart does not reserve it or guarantee that it will remain available.

We reserve the right to:

  • Limit the quantities of products available to any person, household, account, payment method, address, or geographic region.
  • Restrict purchases that appear to be made by dealers, resellers, distributors, or automated systems.
  • Discontinue products without notice.
  • Correct inventory errors.
  • Cancel orders when a product is unavailable.

Any offer for a product or Service is void where prohibited by law.

6. Orders and Acceptance

When you submit an order, you are making an offer to purchase the selected products. An order confirmation acknowledges that we received your order, but it does not necessarily mean that we have accepted it.

We may review, accept, reject, limit, or cancel an order for reasons including:

  • Product unavailability.
  • Pricing or description errors.
  • Suspected fraud or unauthorized activity.
  • Payment authorization problems.
  • Shipping restrictions.
  • Violations of these Terms.
  • Orders that appear to be placed for unauthorized resale.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method, subject to processing times imposed by your bank or payment provider.

7. Prices, Taxes, and Charges

Prices are displayed in the currency shown at checkout. Prices may change without notice, but changes will not affect an order that has already been accepted unless there is an obvious error.

Unless stated otherwise, product prices may not include taxes, customs duties, import fees, delivery charges, or other fees. Applicable charges will be displayed at checkout when available.

For international orders, you may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not controlled by Lume Apparel and may not be included in the order total.

You are responsible for determining and paying any additional charges required by the relevant authorities, unless we expressly state otherwise.

8. Billing and Payment Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information.

You authorize us and our payment providers to charge your selected payment method for the total amount shown at checkout, including applicable taxes, shipping fees, and other disclosed charges.

We may cancel or delay an order if:

  • Your payment cannot be authorized.
  • Your billing information cannot be verified.
  • The transaction is flagged as potentially fraudulent.
  • Additional verification is reasonably required.

Payment information is processed by third-party payment providers. Their handling of your information may also be governed by their own terms and privacy policies.

9. Shipping and Delivery

Shipping estimates are provided in good faith but are not guaranteed delivery dates. Processing and delivery may be affected by carrier delays, weather, customs procedures, incorrect address information, high order volume, public holidays, or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information supplied by you.

Depending on the destination and applicable law, responsibility for an order may transfer to you when it is delivered to the address provided or handed to the carrier.

Our separate Shipping Policy, where published, forms part of these Terms.

10. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our published Return and Refund Policy. You should review that policy before placing an order.

Products must meet the eligibility requirements stated in the Return and Refund Policy. Certain items may be non-returnable where permitted by law, including customized, personalized, final-sale, hygiene-sensitive, or used products.

Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.

11. Promotions, Discounts, and Gift Cards

Promotional offers, discount codes, giveaways, and gift cards may be subject to additional conditions.

Unless otherwise stated:

  • Promotions are available for a limited time.
  • Discounts cannot be combined.
  • Promotional codes have no cash value.
  • Discounts cannot be applied to previous purchases.
  • Certain products may be excluded.
  • A promotion may be limited to one use per customer or order.
  • Shipping, taxes, duties, and fees may not qualify for discounts.

We may modify, suspend, or end a promotion where permitted by law. We may reject a discount or cancel an order if we reasonably believe an offer has been misused, obtained fraudulently, or applied contrary to its conditions.

12. Accounts and Passwords

You may be able to create an account to access certain features. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You agree to:

  • Provide accurate account information.
  • Keep your information updated.
  • Use a strong and secure password.
  • Notify us promptly if you suspect unauthorized access.
  • Avoid sharing your login credentials with other people.

We may suspend or terminate an account if we reasonably believe it has been compromised, used fraudulently, or used in violation of these Terms.

13. Reviews, Feedback, and Other Submissions

If you submit a product review, photograph, comment, suggestion, idea, or other content to us, you confirm that:

  • You own the content or have permission to submit it.
  • The content is accurate and based on a genuine experience, where applicable.
  • The content does not violate another person’s rights.
  • The content is not unlawful, threatening, abusive, defamatory, obscene, deceptive, or malicious.
  • The content does not contain malware or harmful code.

To the extent permitted by law, you grant Lume Apparel a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, distribute, and adapt submitted content for operating, improving, and promoting our business.

We may monitor, remove, or decline to publish content that violates these Terms, but we are not obligated to do so.

You must not use a false email address, impersonate another person, or mislead us or others about the origin of a submission.

14. Intellectual Property

The Services and their content, including our store name, branding, logos, product descriptions, text, graphics, photographs, videos, designs, layout, and other materials, are owned by or licensed to Lume Apparel and are protected by applicable intellectual-property laws.

We grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Services for lawful, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, sell, license, publish, display, or exploit our content without prior written permission, except where permitted by law.

The names, trademarks, and content of third parties remain the property of their respective owners.

15. Third-Party Services and Links

Our Services may include links to third-party websites or tools that we do not own or control. These may include payment services, social media platforms, shipping providers, or other external services.

We do not guarantee or assume responsibility for third-party websites, content, products, policies, security, or practices. Your use of third-party services is at your own risk and may be governed by separate terms.

You should review the relevant third party’s policies before completing a transaction or providing personal information.

16. Shopify

Our store is hosted by Shopify. Your use of our store may involve technology and services provided by Shopify.

However, purchases made through Lume Apparel are transactions between you and Lume Apparel. Shopify is not the seller of the products offered by our store unless expressly stated otherwise.

17. Privacy

Your submission of personal information through the Services is governed by our Privacy Policy.

By using the Services, you acknowledge that information may be processed by Shopify and other companies that help us operate the store, fulfill orders, process payments, provide customer support, and perform other business functions.

18. Errors and Inaccuracies

Occasionally, the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery estimates, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by law. If we cancel an order after collecting payment, we will refund the applicable amount to the original payment method.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and products are provided on an “as is” and “as available” basis unless a specific written warranty is provided.

We do not guarantee that:

  • The Services will always be uninterrupted, timely, secure, or error-free.
  • Website information will always be complete or current.
  • All defects or errors will be corrected immediately.
  • The Services will meet every individual expectation or requirement.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, these exclusions apply only to the maximum extent permitted by law.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by law, Lume Apparel and its owners, employees, affiliates, agents, contractors, service providers, suppliers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or purchase of products.

This may include loss of profits, revenue, savings, data, goodwill, or replacement costs, even if the possibility of such losses was communicated in advance.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lume Apparel and its affiliates, employees, agents, contractors, licensors, and service providers from third-party claims, damages, liabilities, and reasonable expenses arising from:

  • Your material violation of these Terms.
  • Your unlawful use of the Services.
  • Your violation of another person’s rights.
  • Content you submit through the Services.

This section does not apply where prohibited by applicable consumer law.

22. Events Outside Our Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, labor disputes, government action, customs delays, public-health emergencies, power failures, internet outages, cyberattacks, or supplier interruptions.

We will take reasonable steps to reduce the effects of such events where practical.

23. Termination

You may stop using the Services at any time.

We may suspend or terminate your access if we reasonably believe that you violated these Terms, engaged in fraudulent or abusive conduct, or created a risk to our business, customers, or service providers.

Terms that by their nature should continue after termination will remain effective, including provisions concerning payment obligations, intellectual property, disclaimers, limitations of liability, and dispute resolution.

24. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in full force and effect.

25. No Waiver

If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

A waiver will be effective only when it is clearly made in writing by an authorized representative of Lume Apparel.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies posted on our store, constitute the agreement between you and Lume Apparel regarding your use of the Services.

If there is a conflict between these Terms and a specific policy, the more specific policy will apply to the relevant matter, unless applicable law requires otherwise.

27. Governing Law

These Terms and any dispute arising from them will be governed by the laws of [insert the state and country where your business is legally established], without regard to conflict-of-law principles.

Any mandatory consumer protections available to you under the laws of your place of residence remain unaffected.